Frequently Asked Questions

Simply complete the online referral form and we will contact you.

Yes. Our provider number is 4050030896

• Using the principles of positive behaviour support, a CPBS behaviour support practitioner aims to reduce behaviours of concern such as physical or verbal aggression, self-injurious behaviours etc. 

• We develop communication and social skills  

• We train support workers and family members using non-aversive techniques outlined in a tailored behaviour support plan. 

• We assess and provide reports where family members or staff have concerns for a participant. 

Yes! The practitioner who develops the behaviour support plan will implement the plan. In a limited number of situations, a behaviour therapist or positive behaviour support worker may also assist. We work directly with participants, support staff, and family members to ensure they can work towards goals that have been established. For example, Bridie works in a Supported Independent Living house with 3 participants. Bridie is not confident her responses to behaviours of concern are best practice. She has asked for training, and after observations and assessments, the behaviour support practitioner provided training for Bridie and her colleagues to reduce behaviours of concern occurring in the first place.

We provide services across the lifespan.

At CPBS, we work with children from 2 years of age.

• Verbal aggression 

• Physical aggression 

• Self-Injury behaviours 

• Behaviours that result from psycho-social disorders such schizophrenia, obsessive compulsive disorders, oppositional defiance disorders, pathological demand avoidance etc  

• Communication skills development 

• Sleeping disorders 

• Eating disorders 

For example, due to her disability, Sally struggled to let others know her needs. To get people’s attention,
Sally would yell or slap others. We developed methods to help Sally communicate more effectively, avoiding
the use of aggressive behaviours.

In most circumstances the practitioner will travel to you. This could be at your home, school, day programme or wherever the behaviours of concern occur. To a lesser extent, and only if appropriate, we will use telehealth to deliver training or implement programs.

For example, George became so anxious travelling by car, he refused to leave his home and became quite isolated. After spending some time with George, we identified his concerns and developed a plan to help him travel and be part of his community.

At a minimum, CPBS behaviour support practitioners have a bachelor’s degree in a related field. In fact, many staff members have attained masters degrees, and those studious folk hold PhD’s. We have a growing number of Board-Certified Behaviour Support Analysts (BCBA), one of the highest and most sought-after qualifications you can achieve in behaviour support.

For example, our Behaviour Support Practitioners have diverse backgrounds and experience. We can let you know a little more when you speak with our friendly intake staff.

Our waitlists vary according to capacity in the region. Some regional waitlists are less than 2 weeks while some have longer wait periods. When you make an enquiry or referral, we will provide you with an estimate of the wait times in your location.

We understand that allowing a professional into your home and to work with your loved one is a big deal. We respect the trust you have put in our services and will do everything we can to ensure a positive experience. If, however, you feel that the practitioner assigned to work with you is not quite a good fit, simply let us know and we can reassign an alternative practitioner as soon as practical.

Yes, we currently engage with many schools across Australia providing them with tools and strategies to assist in the classroom and during transitions. Please contact our friendly intake team on 1800 800 560 to see how we can collaborate.

Yes, we consider this to be a vital role we play in supporting participants. If everyone is working from the same ‘page’ positive change can occur.

Our practitioners are all about teaching and upskilling in the least aversive way possible. There are enough challenges already, right? Sometimes learning a new skill can be difficult, however we will work together with you and your child to ensure this happens in the most comfortable and effective way for everyone. Remember, communication is key, so if you have any concerns, let us know.

CPBS staff use positive behaviour support methods that are based on rigorous research that is testimony to our successful outcomes. 

• Improved Relationships / Behaviour Support (PACE) – Both funding lines are for Behaviour Support.
• Improved Daily Living – this will allow us to provide preliminary assessments and recommendations to assist in being allocated behaviour support/IR funding in your NDIS plan. Change of Circumstance process may be required. This can also be utilised for our Psychology services.

Part of a behaviour support practitioner’s role is to assess a participant’s needs and circumstances and to provide reports substantiating a funding review if appropriate. For example, Doug’s mother Frances was concerned he was not getting the support required to live a more independent life. Francis asked a behaviour support practitioner to access Doug’s circumstances and provide a report that she could submit to the NDIS for a funding review.

Follow these steps below:

Call the NDIS on 1800 800 110 and tell them you would like to endorse The Centre For Positive Behaviour Support – CPBS as your service provider. You know The Centre For Positive Behaviour Support – CPBS by our trading name The Centre For Positive Behaviour Support or CPBS but the NDIS will ask you for our Company name and NDIS Registration number.

Our Details:

Company Name: JACKG Trust T/as The Centre for Positive Behaviour Support (CPBS)
Trading name: The Centre For Positive Behaviour Support – CPBS
NDIS registration number: 4050030896 
ABN: 90887416066

It is important to tell the NDIS representative that:

• Your endorsement is to align with your new plan start dates.
• You are also endorsing us for Behaviour and it is also to align with your new plan start dates.

If this is confusing or difficult, you can authorise the NDIS representative to call The Centre for Positive Behaviour Support to organise the endorsement.

Yes, behaviour support services can be privately funded. Our practitioners can write a recommendation and assist with NDIS funding if you wish.

CPBS rates (including travel charges) are aligned with the NDIS pricing guidelines: A summary of costs can be found here (link to brief NDIS pricing)

Yes! Psychology services can be accessed via your NDIS plan, or through Medicare with a referral from a doctor as part of a health care plan. We have 2 regions where we offer psychology sessions: Melbourne and ACT, however if you wish to engage via telehealth sessions, we can do that too! Please call our friendly intake staff to see how we can assist.