Privacy Policy
Effective Date: 20 May 2026
The Centre for Positive Behaviour Support (CPBS) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information collected through our website: www.cpbs.com.au
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Information We Collect
We may collect personal information such as your name, email address, phone number, organisation (if applicable), enquiry details, and referral information.
Sensitive information (such as health or disability data) may also be collected where necessary and with consent.
2. How We Collect Information
We collect information when you:
- Complete website forms (e.g., enquiry or referral forms)
- Contact us by phone or email
- Use our website (cookies and analytics tools)
3. Referrals and Third-Party Information
If you provide information about another person, you confirm you have their consent to share that information with us.
4. Website Use and Cookies
We may collect technical data such as IP address, device information, browser type, and usage data. Cookies and tools like Google Analytics may be used.
5. Why We Collect Information
We use personal information to:
- Respond to enquiries
- Manage referrals
- Deliver and improve services
- Maintain records and improve website performance
6. Use and Disclosure
Information may be shared with staff, service providers, or regulators where required. We do not sell personal data.
7. Overseas Disclosure
Some providers may process data overseas. We take reasonable steps to ensure appropriate safeguards are in place.
8. Data Security
We implement reasonable safeguards including secure systems, access controls, and staff confidentiality obligations.
9. Data Retention
We retain information only as long as necessary and securely destroy or de-identify it when no longer needed.
10. Unsolicited Information
Unsolicited information will be handled according to legal requirements and may be destroyed or de-identified.
11. Access and Correction
You can request access to or correction of your personal information by contacting us.
12. Privacy Complaints
Complaints can be made to us. If unresolved, you may contact the OAIC or relevant regulators.
13. Third-Party Links
We are not responsible for the privacy practices of external websites.
14. Changes to This Policy
This policy may be updated from time to time.
15. Contact Us
IT & Privacy Support
The Centre for Positive Behaviour Support (CPBS)
Email: it@cpbs.com.au
Phone: 1800 800 560
16. Consent
By using this website, you consent to this policy.