CPBS Blog
What Happens After You Refer
Starting with us should feel easy and stress-free. Here’s what you can expect from the moment we receive your referral:
1. Referral Received
As soon as we receive your referral, you’ll receive an automated confirmation email letting you know we’ve received it and will be in touch within two business days.
2. Preparing for Intake
Once we’ve received your referral, we’ll be in touch within two business days to schedule a 15-minute intake call at a time that works best for you, let you know our wait times for your location and send through a Health and Medical Form link.
Does this form need to be filled in by my GP?
No, this form can be completed by someone who knows the participant well.
3. Intake Call
During the call, we’ll chat about:
- Your NDIS goals: We ask about your goals so we can tailor your behaviour support plan to what matters most to you.
- Your diagnosis: Knowing your diagnosis helps us create a plan that truly fits your needs and circumstances.
- Priority areas of concern: What areas would you like to work on first? This helps us focus on what’s most important to you.
- Your support system: We’ll talk about who’s in your support network, so your practitioner can discuss how they can help you succeed.
- Any restrictive practices: If there are any in place, we need to know so we can ensure compliance and safety.
- Cultural considerations: We want to respect your cultural values and preferences throughout the process.
- Anything else you’d like us to know: This is your chance to share anything that will help us understand you better.
We’ll also ask for:
- Which NDIS funding lines you’re using: We either draw out of Behaviour Support funding line or Improved Daily Living.
- If anyone else is drawing out of that funding line: In some cases, multiple providers share the same funding. We need to know your funding constraints so we can budget our services appropriately and ensure you stay on track with your NDIS plan.
- Your funding schedule: Effective May 19, 2025, NDIS funding changed from lump sum payments to instalments. These instalments can look different in each plan. Knowing your schedule helps us plan services around your instalments and make sure we stay within your NDIS requirements.
- A copy of your NDIS Plan: Having a copy of your plan available helps us in two ways:
- It speeds up your intake call – Instead of spending time reading goals over the phone, we can copy them straight into your file. That means you get more time to explain what you’re looking for in our services.
- It keeps everything accurate – We can double-check your NDIS funding details and goals so our practitioners tailor your behaviour support plan correctly and our accounts team stays on track with NDIS requirements.
4. After the Call
Here’s what happens next:
We will send your service agreement with a medication purpose form.
Why this form matters:
This form helps us identify if there are any chemical restrictive practices in place. It needs to be completed with your GP.
Do you need to complete it right away:
Not necessarily! This form isn’t relevant for everyone, and your allocated practitioner will let you know if they’d like one completed. There’s no rush; you can start services before this form is finalised.
We will send your service agreement within two business days, via Annature for easy digital signing. This can sometimes sneak into your junk mail.
5. Allocating to Waitlist
Once we have received your service agreement back from you, we’ll match you with a practitioner who’s the best fit for your needs.
7. Waiting
Depending on where you are located, will depend on how long our waitlist is. Our admin team will let you know how long you have on our waitlist. *Please note our waitlist is subject to change.
8. Formal Email
You’ll be contacted introducing your practitioner and their supervisor, and they will arrange your first appointment at a time that works best for you.